Hidden Refrigerator Water Damage

2/14/2020 (Permalink)

Water damage from a refrigerator line required the hardwood flooring to be removed in this Washington, MO home.

You don’t think about your refrigerator causing water damage to your home, but it’s possible. Take it from a customer (who requested to remain anonymous) and his wife, who didn’t realize their ice maker line had a slow drip that caused much more damage than it appeared. The customer states, “We noticed the hardwood floors buckling in front of the fridge, so we pulled it out and saw it had been leaking behind.” He says it didn’t appear to be too much damage at first adding, “We had some extra floorboards and thought we could just replace the boards under the refrigerator.” But they soon discovered it was a bigger task.

The customer called his insurance, who then contacted SERVPRO of Franklin County. It was discovered that the hardwood had been laid over vinyl flooring, which kept the water from going through to the subfloor, but trapped it between the two layers of flooring and caused damaged to the remaining hardwoods, where the customer thought was dry. He says, “We didn’t expect it to be anywhere else. They had to take up the hardwoods to get to it all. It was about ten foot across the floor.”

SERVPRO of Franklin County was prepared, however, and immediately began the drying process for this Washington, Missouri home. The customer was very happy with how quickly the work began and the communication to him and his wife through the process. “This happened over the Christmas holidays and we were needing to travel out of town. Nate had a key to the house, and we trusted that the job would get done. Everything worked out great! They did a wonderful job!”

Once the water damage was no longer a problem, SERVPRO of Franklin County also completed the reconstruction and laid new flooring. The customer says, “We had to replace flooring and the one we have now is better than before I think.” He states that the process was so smooth, and they felt that SERVPRO did great at keeping them in the loop, educating them, and completing the job. He included, “Nate and the crew did amazing work- over the top! I couldn’t be more please! My wife, who worried a bit, couldn’t be happier! Nate did an excellent job and we both felt reassured.”

He and his wife both feel that their home was in great hands and are quite happy with the work of SERVPRO of Franklin County. They will recommend us to friends and family and keep us in mind for future problems and cleanings.

Do you have a cleaning and restoration company that makes you feel this secure? Contact SERVPRO of Franklin County to see how we can help!