24/7 Emergency Service
Customer Spotlight: Mary Helen Lemerck
1/28/2021 (Permalink)
If your home has water damage from flooding, a leaking pipe, or other source, you need the company that can respond immediately and has the expertise
When Mary Helen Lemerck’s St. Clair home was impacted by water damage, she enlisted the professionals at SERVPRO of Franklin County to help restore her home.
“We had a leak in the air conditioner that we didn’t know about,” Lemerck explained. “It had seeped through the unit and it had softened the particle board underneath.”
The drain line in the air conditioner had clogged, causing Lemerck’s floor and subfloor to be damaged.
Mary called her agent, Bill Chase of State Farm in St. Clair, for assistance. Chase recommended she use SERVPRO of Franklin County to perform the restoration.
“I was so glad that we’ve got a good insurance man that went to bat for us,” Lemerck said.
SERVPRO cleaned the mold in the flooring that had grown from the water damage, then put in a new vinyl plank floor. Some of the wood subfloor also had to be replaced.
“The floor was getting ready to fall out from underneath us,” Lemerk said. “To do the job properly, they had to take out the particle board underneath the unit and replace underneath the heating unit and in the hallway. They did a perfect job on that.”
The SERVPRO crew made it a point to make sure none of the drying equipment caused any trip hazards for Lemerck, who has had health problems in the past.
“I really appreciated that,” Lemerck said.
Lemerck said she would recommend others to use SERVPRO if they were in need of restoration service.
“You guys did a great, great job,” she said.
If your home has water damage from flooding, a leaking pipe, or other source, you need the company that can respond immediately and has the expertise and equipment to properly restore your property. We use advanced water damage inspection and extraction equipment to help find the moisture and to remove it as quickly as possible. Our highly trained technicians will monitor and document the drying process so that you know your property is back to normal.