Customer Spotlight: Stephen Skaggs

3/16/2021 (Permalink)

Sewage backup? Give SERVPRO of Franklin County a call.

While most of the losses we dealt with this winter came from frozen pipes, the cold weather also resulted in some sewer backups. 

Stephen Skaggs of St. Clair had his home affected by this in late February.

“That was right after we had that really bad cold snap,” Skaggs explained. “Evidently the tree roots were suppressing any materials from getting through since they were so frozen.”

Although Skaggs was able to get help to clear the roots, the backup led to water damage in his home, causing five rooms to be affected. The water saturated the carpets, walls and linoleum flooring in the basement. 

SERVPRO of Franklin County was called in to mitigate the damage. Due to the unsanitary water, it required a lot to be torn out. Drywall, shelving, carpet and a vanity all had to be removed.

After that was completed and antimicrobial was sprayed, the drying process began. The job required five air movers in the basement family room, along with two dehumidifiers. It also called for three air movers in the bedroom, three in the workout room, three in the bathroom, three in the utility room and two in the storage room. 

Naturally, all the fans made Skaggs’ house noisy for a few days.

“I’m retired from the Army and I used to fly a lot on C-130s,” he said. “I just kept thinking this is just like being on a C-130, except you just don’t have the vibration.”

After about four days of drying, the job was complete. 

“The folks that came out were very professional,” Skaggs said. “They did an outstanding job at looking at what the problem was and they were systematic about what they did. That boils down to having good training.” 

Skaggs was also impressed by SERVPRO’s leadership throughout the job, especially by production manager Nate Gillespey and crew chief Cody Forsee.

“Nate knew specifically how to handle this because he’s had to deal with many like this. He did an outstanding job,” Skaggs said. “The crew members who I interacted with, especially Cody, were very knowledgeable about what was going on and how to fix it. They were able to accomplish everything that they needed to get done.”

But Skaggs was most pleased with how the SERVPRO of Franklin County workers went above and beyond for him after some of his door handles were accidentally removed.

“I needed the door handles back because they were unique to the house, and they went the extra mile to retrieve all them,” he said. “I’m in business myself, and you always look for people who go the extra mile. These guys go the extra mile.”