New Year, New Disaster

1/22/2018 (Permalink)

Vos family pipe water loss

The new year did not get off to a great start for the Vos family. Just like many in Missouri, the family experienced a pipe breaking in their house in early January.

Their kitchen and basement had water damage, with the basement getting an inch and a half of water. The water also got up about six inches on the walls.

“No one ever wants that,” said Joyce Vos. “The temperature had been so frigid that it wasn’t a huge shock. But it’s still not something you want to have happen.” This was the first time the Vos family had experienced a pipe freezing before. Having moved from California, the temperatures don’t get cold enough there to freeze.

“We’ve never had to deal with anything like this before,” she said. “It never gets cold enough in California to get frozen pipes or anything like that.” 

Joyce and her husband Rodney were thrilled at how quick SERVPRO was able to get to their house and begin drying.

“They took charge,” Joyce said. “They were courteous and professional. I really felt comfortable that they would get the job taken care of.”

The job took a lot of equipment to get the house dried. The house required 31 air movers and three dehumidifiers to get both the kitchen and basement dried.

SERVPRO came over the weekend to monitor the job and pick up equipment to move them to other jobs.

“Nate was just awesome,” Joyce said. “It’s amazing how he was here with his crew for the entire day. We weren’t the only ones going through this that week. He said he would be back every day, and I didn’t believe him because I knew how busy you guys were, but he was back every single day.”

Joyce said she has recommended other people to use SERVPRO already, and would tell anyone who has a disaster give SERVPRO a call.

“The service and professionalism is great, and they are so fast getting out to the job,” she said. “The team worked fast together and everything went really well.”