St. Clair MO, Water Loss - Nathan Chase

9/7/2018 (Permalink)

Nathan Chase St. Clair MO Insurance Agent Water Damage

Nathan Chase is used to dealing with damage to his customer’s homes, but recently he had to experience it firsthand.

Chase, a State Farm agent in St. Clair came home from his vacation in Branson and found water leaking through his hallway ceiling.

“Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel,” Chase said. “It was a sickening feeling to see.”

Although Chase has worked in the insurance industry for years, this was his first time going through a loss at his own home.

“Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself,” Chase said. “I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time.”

SERVPRO found that Chase had a leaky pipe from his upstairs bathroom that had caused a crack in the ceiling. There was also a bit of mold inside the ceiling. Chase was impressed that the owner was helping in the cleanup.

“Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold,” he said. Chase also was pleased at how SERVPRO’s crew conducted itself.    

“His crew was so cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days,” he said.

“His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly.”

The phrase “like it never even happened” is synonymous with SERVPRO, and Chase said SPFC lived up to that billing. 

“Without question, my hallway actually looks better than it did two weeks ago,” he said. “They are very true to their SERVPRO motto, ‘Like it never even happened.’ Please take it from me and call them first if you ever need help. They help with fire and water damage, cleanup and restoration, and are also amazing at cleaning carpets and furniture.”